FAQ’s - Frequently Asked Questions

  • What is Ruscal’s Chilli Jam?

    Currently available in 2 flavours made with all natural ingredients including Queensland grown chillies. Cayenne Chilli Jam is a sweet mild chilli jam while Habanero Chilli Jam adds a touch of heat to complement the sweetness of the sultanas. Starts Deliciously Sweet….Finishes Delightfully Hot

  • What can I put Ruscal’s Chilli Jam on?

    Ruscal’s Chilli Jam goes with everything. Breakfast eggs, lunchtime sandwiches and wraps, dinner time stir fry, BBQ, pasta, curry, roast, you name it, you can put some Ruscal Chilli Jam on it.

  • Where is Ruscal’s Chilli Jam made?

    Ruscal’s Chilli Jam is handcrafted in small batches at the Food Manufacturing Hub in Cairns, Australia.

    Thanks to the FNQ Food Incubator for providing great assistance to small food businesses getting started. Check out their story.

  • Where do you source your ingredients?

    The chillies are Queensland grown while all other ingredients are sourced locally in Cairns.

  • Where can I buy Ruscal’s Chilli Jam?

    The jam is currently sold out.

  • Can I buy Ruscal’s Chilli Jam if I don’t live in Cairns?

    Yes, we use Sendle for freight, although the preferred word nowadays is now shipping, however I don’t think there are any ships involved.

    Orders are processed every day with Sendle collecting the following day. Sendle cannot deliver to PO Boxes or parcel lockers.

    You will receive the tracking info by email once your order is dispatched. Please check your spam folder if you do not receive it.

    International shipping

    Unfortunately, we do not ship overseas at this time.